Product Management Office

Bamboo Deployment Hub

Tracks IT deployments to production: the next release, the sprint behind it, and the last deployment's results. Updated from Jira and SprintKeep every 15 minutes.

1. Next Deployment

Release R4.10.3 · November maintenance, enhancements and production defects

Full change list · 11 epics

Deployment date

Thu, Nov 12, 2026

5:00 AM PT

Countdown

Planned outage

5:00–6:00 AM

All systems, Pacific time

Changes

11 epics

6 enhancements · 4 defect fixes · 1 technical

Code freeze

Oct 25

Closed · later requests go to R4.10.4

Sprint demo

Fri, Nov 20

Open to everyone

Next release after

Tue, Dec 8

R4.10.4 · December maintenance

Top 3 changes by business impact

Change	How this affects you	Impact areas
Renewals reinstate automatically after late payment BillingCenter · GWMAIN-9090 · Owner: Melissa Knighton	A renewal lapsed for non-payment reinstates on its own once payment posts, up to 45 days. No manual reinstatement request.	AgentsBilling OpsCustomer ServiceFinance
Billing info autofills on policy changes PolicyCenter · GWMAIN-10090 · Owner: Dawn Curnow	Billing fields fill in from the account when processing a policy change. No re-keying of payment details.	Billing OpsPolicy Ops
Agent portal search returns full results Digital · GWMAIN-7028 · Owner: Duc Nguyen	Search shows the complete result and matches the right policy more often. Fewer "cannot find the policy" calls from agents.	Agent ServicesSales

Ranked by how many people's daily work changes. The other 8 epics are in section 2 and on the deployment page.

2. Current Sprint

Sprint GWMAIN 2026-12 · everything that ships on Nov 12, grouped by the teams it affects

Sprint dates

Oct 15 – Nov 11

4 weeks

Today

Day of 28

Epics

11

3 complete · 8 in progress

Still in development

3 epics

With 6 days left in the sprint

Epics by stage

3 3 2 3

In development In testing Business sign-off Complete

Jump to a group

Epic · click to open in JiraHow this affects youImpact areasStage

Billing, Customer Service and FinanceBilling OpsCustomer ServiceFinance2 epics

Renewals reinstate automatically after late paymentBillingCenter · GWMAIN-9090

A lapsed renewal reinstates on its own once payment posts, up to 45 days.
Stop submitting manual reinstatement requests.

AgentsBilling OpsCustomer ServiceFinance

In testing

Pro-rata return premium on Flex cancellationsPolicyCenter · GWMAIN-11148

Minimum-premium-per-TIV policies return the pro-rated premium on eligible cancellations.
Refunds stop needing manual correction.

Billing OpsCustomer ServiceFinance

In testing

Policy, Underwriting and CompliancePolicy OpsUnderwritingCompliance3 epics

Billing info autofills on policy changesPolicyCenter · GWMAIN-10090

Payment method, billing address and bill-to contact pre-fill from the account on a policy change.
Fields stay editable.
No re-keying.

Billing OpsPolicy Ops

In testing

TX Use of Credit Disclosure form generatesIntegration · GWMAIN-7973

The Texas disclosure form attaches to the application automatically.
The manual attach workaround ends Nov 12.

Policy OpsUnderwriting

Business sign-off

Conditional renewal offer letter regenerates with the packetGhostDraft · GWMAIN-8756

Sutton Specialty renewal packets include a current conditional offer letter every time the packet is produced.
No action.

CompliancePolicy Ops

In development

Agents and SalesAgentsAgent ServicesSales5 epics

Agent portal search returns full resultsDigital · GWMAIN-7028

Results show the full policy number, insured name and address, and match on partial number, last name or risk address.
Fewer "cannot find the policy" calls.

Agent ServicesSales

Business sign-off

Accounts receivable detail in the agent portalDigital · GWMAIN-9751

New account balance panel on the policy page: paid to date, outstanding, next due date, renewal status.
Agents stop calling Billing for balances.

Billing OpsSales

In development

Agent portal error messages show the reasonDigital · GWMAIN-7757

Quoting errors state what failed and which field to fix instead of a generic message.

Agent ServicesSales

In development

Daily agent alert emails resumeDigital · GWMAIN-9786

The daily email listing each agent's open activities sends again from Nov 13.
It had stopped triggering.

AgentsSales

Complete

Address line 2 validation in the agent portalDigital · GWMAIN-5234

Address line 2 accepts up to 40 characters and rejects unsupported characters at entry.
No action.

Sales

Complete

No business impactNone1 epic

PolicyCenter platform patchPolicyCenter · GWMAIN-5598

Vendor-recommended platform patch.
No screen or workflow change.
Included in the outage window.

None

Complete

Opt in: status emails for that epic plus invites to its sprint demo and UAT. Project leads use the opted-in list when they set up a meeting. Source: SprintKeep · Jira sprint GWMAIN 2026-12 · stage from Jira status

3. Prior Deployment Scorecard

Last deployment: R4.10.2 on Oct 29, compared with R4.10.1 on Oct 15

Full scorecard · 9 measures

Production defects

4 · Oct 15: 7

Improved · logged within 7 days of deployment

Hotfixes

1 · Oct 15: 2

Improved · unplanned deployments within 7 days

Days past target date

2 · Oct 15: 5

Improved · actual deploy date minus planned

Change requests after code freeze

6 · Oct 15: 3

Worse · scope added after the cutoff

Production defects per deployment

Count logged within 7 days of each deployment · last 6 deployments · lower is better

796874

R4.8 · 8/27R4.9 · 9/3R4.9.1 · 9/17R4.10 · 10/1R4.10.1 · 10/15R4.10.2 · 10/29

What is being changed because of Oct 29

Change list locks 10 days before deploymentChris ShuIn progress

Screen-change walkthrough for Ops 2 days before deploymentBeckie SchurScheduled

One UAT environment reserved for the release in its final weekDev leadComplete

Reference

Standing information, maintained by PMO.

Product Owner Assignments17 areas · who approves changes and what decisions belong to them Release ScheduleAll 2026 releases and sprint dates · from SprintKeep Scorecard DefinitionsThe 9 measures, how each is calculated, and the source system

Next Deployment: Thursday, November 12, 2026

Release R4.10.3 · November Maintenance and Enhancements and Production Defects

Planned outage 5:00–6:00 AM PT Sprint GWMAIN 2026-12 Code freeze Oct 25 · closed Sprint demo Nov 20

as of

UAT window: Nov 7–10 · about 1 hour

What is in this deployment

All 11 epics in R4.10.3, grouped by the teams they affect. Open a row for what changes, what to do, and who owns it.

Screen change: 4 Workflow change: 2 Defect fix: 4 Technical: 1

Jump to a group

Change · click to open in JiraTypeHow this affects youImpact areas

Billing, Customer Service and FinanceBilling OpsCustomer ServiceFinance2 epics

Renewals reinstate automatically after late paymentGWMAIN-9090Workflow change

A renewal lapsed for non-payment reinstates on its own once payment posts, up to 45 days.
No manual reinstatement request.

AgentsBilling OpsCustomer ServiceFinance

Pro-rata return premium on Flex cancellationsGWMAIN-11148Defect fix

Minimum-premium-per-TIV policies return the pro-rated premium on eligible cancellations.
Refunds stop needing manual correction.

Billing OpsCustomer ServiceFinance

Policy, Underwriting and CompliancePolicy OpsUnderwritingCompliance3 epics

Billing info autofills on policy changesGWMAIN-10090Screen change

Billing fields fill in from the account on a policy change.
No re-keying of payment details.

Billing OpsPolicy Ops

TX Use of Credit Disclosure form generatesGWMAIN-7973Defect fix

The Texas disclosure form attaches to the application automatically.
No manual attach.

Policy OpsUnderwriting

Conditional renewal offer letter regenerates with the packetGWMAIN-8756Defect fix

Sutton Specialty renewal packets include a current offer letter every time the packet is produced.

CompliancePolicy Ops

Agents and SalesAgentsAgent ServicesSales5 epics

Agent portal search returns full resultsGWMAIN-7028Screen change

Global search shows the complete result and matches the right policy more often.
Fewer "cannot find the policy" calls.

Agent ServicesSales

Accounts receivable detail in the agent portalGWMAIN-9751Screen change

Agents see whether a renewal is in force, what has been paid and what is outstanding, without calling Billing.

Billing OpsSales

Agent portal error messages show the reasonGWMAIN-7757Screen change

Errors during quoting state what failed and what to correct, instead of a generic message.

Agent ServicesSales

Daily agent alert emails resumeGWMAIN-9786Workflow change

The daily email listing each agent's open activities sends again.
It had stopped triggering.

AgentsSales

Address line 2 validation in the agent portalGWMAIN-5234Defect fix

Address line 2 accepts up to 40 characters and rejects unsupported characters at entry instead of failing later.

Sales

No business impactNone1 epic

PolicyCenter platform patchGWMAIN-5598Technical

No screen or workflow change.
Included in the outage window.

None

Screen change: a screen looks or behaves differently · Workflow change: a process step is added, removed or automated · Defect fix: something that was wrong now works as designed · Technical: no visible change Source: Jira release R4.10.3 · impact text written by the BA/SA on each epic

Prior Deployment Scorecard: October 29, 2026

Release R4.10.2 Improved on 8 of 9 measures vs. R4.10.1 (Oct 15)

Owner: Chris Shu, PMO · Published the morning after each deployment · Same 9 measures every time · Comparison column is the previous deployment

Production defects

Logged within 7 days of deployment

4

Oct 15: 7 · Improved

Hotfixes

Unplanned deployments within 7 days

1

Oct 15: 2 · Improved

Days past target date

Actual deploy date minus planned date

2

Oct 15: 5 · Improved

Change requests after code freeze

Scope added after the cutoff date

6

Oct 15: 3 · Worse

Trend across the last 6 deployments

Production defects per deployment

Count logged within 7 days of each deployment

796874

R4.8R4.9R4.9.1R4.10R4.10.1R4.10.2

8/279/39/1710/110/1510/29

PriorOct 29 · improvedLower is better

Days past target date per deployment

Actual deploy date minus planned date

634552

R4.8R4.9R4.9.1R4.10R4.10.1R4.10.2

8/279/39/1710/110/1510/29

PriorOct 29 · improvedLower is better

Change requests after code freeze per deployment

Count of scope items added after the cutoff date

243536

R4.8R4.9R4.9.1R4.10R4.10.1R4.10.2

8/279/39/1710/110/1510/29

PriorOct 29 · worseLower is better

Corrective actions from Oct 29

Action	Owner	Due	Status
Change list locks 10 days before deployment; later requests move to the next release	Chris Shu	Nov 12	In progress
Screen-change walkthrough for Ops two business days before deployment	Beckie Schur	Nov 10	Scheduled
One UAT environment reserved for the release in its final week	Dev lead	Nov 2	Complete

PMO summary

Chris Shu · Oct 30

What worked

Highest first-run regression pass rate this year (94%)
Hotfix deployed by 9:00 AM the same day

What did not

6 change requests after code freeze; each required re-testing
Re-testing caused the 2-day slip; 3 of the 6 were not urgent

Scorecard by stage

PMO → BA/SA → Dev → QA → Product Owner → Deploy · Lower is better unless marked

Stage	Measure	Definition	Oct 29	Oct 15	Trend
PMO	Days past target date	Actual deploy date minus planned date	2	5	Improved
BA / SA	Change requests after code freeze	Scope items added after the cutoff date	6	3	Worse
Dev	QA defects per item	Defects found in QA divided by items delivered	2.8	3.5	Improved
Dev	Items reworked after merge	Items sent back to development after merge to the release branch	2	4	Improved
QA	Regression pass rate, first run	Regression test cases passed on the first full run · Higher is better	94%	89%	Improved
QA	Production defects	Defects logged in production within 7 days of deployment	4	7	Improved
Product Owner	Acceptance turnaround, days	Average days from "ready for acceptance" to accepted	1.8	2.6	Improved
Deploy	Hotfixes	Unplanned deployments within 7 days	1	2	Improved
Deploy	Items pulled from release	Items removed after code freeze because they were not ready	1	3	Improved

Reference

Product Owner Assignments

Who approves scope, business rules, wording and timing for each area of our systems

Assigned: 16 of 17 Unassigned: Underwriting

BillingCenter 3 of 3 PolicyCenter 2 of 3 Digital 1 of 1 State & Product Development 4 of 4 Other Applications 6 of 6

Area	Product Owner	Decision scope
BillingCenter
Billing & Payments	Melissa Knighton	Invoicing and billing plans · due dates and installments · payment methods and One Inc · refunds and return premium · cancel-for-nonpay timing
Commissions	Chris Irvine	Commission plans and rates · agency hierarchy and payees · statements and payouts · book transfers · clawbacks and adjustments
Finance Support	Ben King	GL mapping and reconciliation · suspense and unapplied funds · write-offs and disbursement approvals · month-end close
PolicyCenter
Policy Information and Management	Dawn Curnow	Policy data capture · transactions and endorsements · coverages and limits · renewals and cancellations · policy documents
Underwriting	Unassigned	Eligibility and acceptance rules · referrals and who clears them · authority levels · inspection requirements · non-renewal criteria
Producer of Service	Chris Irvine	Producer and agency assignment · servicing agent changes · book transfers · which producer a renewal follows
Digital
Agent Portal	Duc Nguyen	Agent quote and bind flow · navigation and self-service · document access · validation and error wording
State & Product Development
California State Mgmt	Fred Au	California filings · rate, rule and form changes · DOI commitments and compliance dates · product availability in state
California Prod Dev	John Dawdy	California product design · coverages · eligibility · endorsement content · form wording
Texas Prod Dev	Andrea Ward	Texas product design · coverages · eligibility · endorsement content · form wording
Product Development Dir	Dave Poplaski	Cross-state product direction · scope for new programs and products · escalation when state owners disagree
Other Applications
Consumer Portal	Jessica Unik	Policyholder self-service · registration and login · documents and ID cards · payment and autopay screens · wording shown to insureds
Comp Rater	Duc Nguyen	Which raters Bamboo appears on · data mapped in and out · pre-fill and bridge behavior · knockout rules
Direct to Consumer (D2C)	Jessica Unik	Direct quote and bind funnel · question order · coverage defaults and price display · checkout and payment · abandoned-quote follow-up
Rhizome	Nat Shenton	Which scores are used · refresh cadence · eligibility and pricing thresholds · overriding a disputed score
HubSpot	Duc Nguyen	Record sync with the policy systems · lead and contact ownership · lifecycle stages · campaigns and sequences
SIRCON	Duc Nguyen	Producer licensing and appointments · onboarding and appointment steps · renewals and terminations · license status gating quote and bind

Product Owner: the person who answers a business question in that area before a ticket is written Decision scope: the decisions that require that Product Owner's approval Nominate: propose an owner for an unassigned area